Home / Help / Problems with E-Resources
Problems with E-Resources  
Subject Liaisons
Academic Advising Service
Instruction & Workshops
Workshops
How-to Guides
Placing Materials on Reserve
Thesis Submission and Graduation
Problems with E-Resources

Problems with E-Resources

Library electronic resources have strict licensing agreements. The remote access to licensed e-Journals, research databases and e-resources is restricted to currently enrolled students, university faculty, and staff. Visitors may access the Library's electronic resources only while in Wenzao Library.

Common Problems

1. I am away from campus and cannot get into a database.
Possible solutions:
a) To access Wenzao-restricted resources from outside of the Wenzao campus network, you must log in with your Wenzao Library ID and PIN through proxy connections. Click here for a step-by-step guide.
b) If you already pass the authentication but still unable to access the resources, please try to clear your browser cache and cookies: instructions for different browsers
2. I am on campus, but unable to access library's electronic resources.

Possible solutions:
Check your IP address with http://whatismyipaddress.com
Wenzao IP address ranges include:
140.127.164-175.xx
140.127.156-157.xx
If you are in one of the ranges but still have difficulty connecting to a library database, please try remote access or clear your browser cache and cookies.
 Wenzao Library 900, Min-Tzu 1st Road, Sanming, Kaohsiung 807, Taiwan 《 Map 》 / TEL: (07)3426031#2751 / FAX: (07)3595951 / E-Mail [Library website disclaimer]